At dgw288, protecting your personal data is a core responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Last updated: January 2026We collect only the personal data that is strictly necessary to operate your account, process payments, and comply with our legal obligations.
You have the right to access, correct, export, restrict, and delete the personal data dgw288 holds about you — at any time, by contacting our support team.
dgw288 does not sell, rent, or broker your personal data to third-party advertisers or data brokers under any circumstances.
All data transmitted between your device and the dgw288 platform is encrypted using industry-standard TLS/SSL protocols, protecting it from interception.
Payment data associated with BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay transactions is processed via PCI-DSS-compliant payment processors.
We use only functional and analytics cookies necessary to operate and improve the platform. We do not deploy third-party advertising or tracking cookies.
Summary: dgw288 is committed to handling your personal data with transparency, integrity, and care. This Privacy Policy applies to all players who access the dgw288 platform at https://dgw288.cam, including players based in Indonesia and any other jurisdiction where access is permitted. By registering an account or using the platform, you confirm that you have read and accepted this Privacy Policy.
dgw288 ("we", "us", "our", or "the Operator") understands that the privacy of our players is fundamental to the trust they place in us. This Privacy Policy sets out, in plain and precise terms, the categories of personal data we collect, the purposes for which that data is used, the parties with whom it may be shared, the length of time it is retained, and the rights available to you as a data subject.
This policy applies to all personal data collected through:
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the platform more broadly. Where there is any conflict between this policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy takes precedence.
dgw288 is the data controller responsible for the personal data collected through this platform. As data controller, dgw288 determines the purposes and means by which personal data is processed and is accountable for ensuring that processing activities comply with applicable data protection standards.
For all privacy-related inquiries, data subject access requests, or complaints, you may contact our dedicated Data Protection point of contact at:
Data Protection Contact:
Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Request — [Your Registered Username]"
Response target: within 5 business days of receipt.
We collect personal data in two principal ways: data you provide to us directly, and data that is generated automatically through your use of the platform. The table below summarises the main categories.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity number (KTP), passport number | Registration form; KYC verification submission |
| Contact Data | Email address, phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Registration form; account settings updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, account balance history | Deposit/withdrawal screens; payment processor data feeds |
| KYC Documents | Scanned or photographed copies of national ID (KTP), passport, proof of address, selfie verification images | KYC verification portal |
| Gaming & Betting Data | Betting history, game session durations, wager amounts, win/loss records, product preferences (e.g., football betting, togel draws, live casino, slot games) | Automatically generated through platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT) | Automatically collected via cookies and server logs |
| Communication Data | Live chat transcripts, support email content, feedback submissions | Direct communications with our support team |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Account settings; subscription preference centre |
Special Category Data: dgw288 does not intentionally collect special category data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily disclose such information during a responsible gaming self-exclusion request or a support interaction where it is directly relevant. Any such data is handled with heightened care and is not used for any commercial purpose.
dgw288 uses your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with those purposes without first obtaining your consent or establishing a fresh legal basis. The primary purposes for which we process personal data are:
Every processing activity carried out by dgw288 rests on one of the following recognised legal bases:
| Legal Basis | When We Rely on It |
|---|---|
| Contractual Necessity | Processing required to deliver the services you signed up for — account creation, payment processing, game delivery, and support. |
| Legal Obligation | KYC/AML verification, responding to lawful authority requests, retaining financial records for the legally required period. |
| Legitimate Interests | Fraud detection, platform security, responsible gaming monitoring, and anonymised analytics to improve our services — balanced against your interests and rights. |
| Consent | Marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing. |
Clear commitment: dgw288 does not sell, rent, exchange, or otherwise commercially transfer your personal data to third parties for their own marketing purposes. Period.
We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
dgw288 operates internationally, and as a result, your personal data may be transferred to and processed in countries outside Indonesia. These may include jurisdictions where our infrastructure is hosted or where our service providers are based.
Where personal data is transferred internationally, dgw288 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that which applies in Indonesia. These safeguards may include:
For more information about the specific safeguards applicable to any international transfer of your personal data, please contact us at [email protected].
dgw288 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as is required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance; dispute resolution; legal claims |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | Duration of account + 5 years after closure | Regulatory compliance; fraud investigation |
| Betting & Gaming History | Duration of account + 3 years after closure | Dispute resolution; responsible gaming review |
| Support Communications | 3 years from last interaction | Quality assurance; dispute evidence |
| Technical / Log Data | 12 months on a rolling basis | Security monitoring; fraud detection |
| Marketing Preferences | Until consent is withdrawn | Compliance with consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.
As a data subject, you have a number of rights in relation to the personal data that dgw288 holds about you. These rights are described below. To exercise any of them, please contact us at [email protected] with the subject line "Privacy Request — [Your Registered Username]". We will respond within 5 business days and resolve your request within 30 calendar days.
Request a copy of all personal data we hold about you, along with details of how it is being used.
Ask us to correct any personal data that is inaccurate or incomplete.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask us to pause processing of your data in certain circumstances — for example, while the accuracy of that data is being contested.
Receive a structured, machine-readable copy of personal data you have provided to us, for transfer to another provider.
Object to processing carried out on the basis of our legitimate interests, including direct marketing communications.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with a competent data protection supervisory authority if you believe your rights have not been upheld.
We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We may also ask you to verify your identity before acting on a request to protect against unauthorised access to another person's data.
dgw288 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and analyse how the platform is used.
We use the following categories of cookies:
dgw288 does not use third-party advertising cookies, behavioural tracking pixels, social media retargeting scripts, or any other cookie whose primary purpose is to serve you personalised advertisements on third-party websites.
You may control cookie settings through your browser. Disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling performance cookies will not affect your ability to play but will limit our ability to diagnose and fix issues.
21+ Restriction: The dgw288 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data to us, we will immediately close that account, void any associated bets, return any deposited funds to the original payment source, and delete the personal data in question without undue delay.
If you are a parent or guardian and believe that a minor in your care has created an account on dgw288 or provided personal data to us, please contact us immediately at [email protected]. We take such reports seriously and will act promptly to investigate and resolve the matter.
dgw288 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While we take every reasonable precaution to secure your personal data, no system is entirely immune to risk. You also have a role to play in protecting your account: use a strong, unique password, enable two-factor authentication where available, and never share your login credentials with anyone. Contact [email protected] immediately if you suspect your account has been compromised.
dgw288 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or improvements to our services. When material changes are made, we will notify registered players by email and display a prominent notice on the platform at least seven (7) calendar days before the updated policy takes effect.
The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the platform after the effective date of an updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dgw288 holds about you, please get in touch with our support team using the details below. All privacy-related communications are handled by staff who are trained in data protection obligations.
Privacy & Data Protection Enquiries:
Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Request — [Your Registered Username]"
Live Chat Support: Available 24 hours a day, 7 days a week via the chat widget on the platform.
Response Time: Privacy requests acknowledged within 5 business days; resolved within 30 calendar days.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to a competent data protection supervisory authority in your jurisdiction. We would, however, appreciate the opportunity to address your concern directly before any escalation.
Review our Terms & Conditions for the full platform ruleset, visit our FAQ for quick answers, or head to our Responsible Gaming page for tools that help you stay in control.
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